| MANAGEMENT CONFLIC AND GRIEVANCES EFFECTIVELY | KURSUS INTENSIF 0 HARI | |
OBJEKTIF
Di akhir kursus ini, para peserta akan dapat:
- Understanding the difference between conflict and grievance
- Identifying common conflict situations.
- Acknowledge of impact of conflicts in organizations.
- Recognizing the behavioral aspects of conflicts.
- Implementing phases of handling conflicts.
- Understanding what constitutes grievance in workplace.
- Resolving individual grievance and collective disputes
- Develop Employee Assistance Program
ISIKANDUNGAN KURSUS |
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| Modul 1 |
INTRODUCTION |
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| Modul 2 |
COMMON CONFLICT SITUATIONS & IMPACT OF CONFLICTS |
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| Modul 3 |
BEHAVIOURS OF EMPLOYEES |
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| Modul 4 |
HANLING CONFLICTS |
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| Modul 5 |
GRIEVANCE HANDLING |
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| Modul 6 |
RESOLVING GRIEVANCE |
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| Modul 7 |
HANDLING GRIEVANCES EFFECTIVELY |
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| Modul 8 |
EMPLOYEE ASSISTANCE PROGRAM |
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